Frequently Asked Questions

Shipping Information

Where do we Ship to?
At the moment we only ship to USA and Canada. We will notify you if we have any changes.  

How long will you receive your package?
Your package will be shipped out within 1-3 business days after you placed the order.
All shipping will use USPS First Class Mail. Standard delivery time is 2-5 business days from date shipped, but may take longer during holiday seasons or other unpredictable factors.

Free Shipping
Free shipping for orders include/above $45.

Return & Exchange

Do we accept returns and exchanges?
Yes, we accept returns and exchanges for the products you have purchased from our website that have significantly factory defect.
The return request has to be made within 14 days from the day you placed the order. All the returned items have to be unused, unwashed with the original packing intact. The shipping cost for return will be charged on you. 

How to return and exchange?
Please email hipoka.fashion@gmail.com with the title of “Return” or “Exchange” of any problems with merchandise within 48 hours after you receive the items. Once your return and exchange has been approved, we will send you an email including the return address. Please send the merchandise as new condition along with the printed receipt to our address that provide in the email. We will start the exchange process as soon as we receive your return. We do not take responsibility for any items lost during the return shipping.

More Questions?